Terms and Conditions and Privacy Policy

VetOmics Terms and Conditions for Services

Effective Date: October 15, 2026

These Terms and Conditions (the “Agreement”) govern genomic testing and related services (the “Services”) provided by VetOmics, LLC (“VetOmics,” “we,” “us,” or “our”).

The Client accepts this Agreement by authorizing or submitting a requisition form, ordering Services, or submitting a Specimen. The individual taking any such action represents and warrants that they have full authority to bind the Client to this Agreement.

1. Definitions

“Client” means the veterinarian, veterinary practice, hospital, laboratory, or institution that orders Services or submits a Specimen, including any authorized representative. A Pet Owner is not a Client unless VetOmics expressly agrees otherwise in writing.
“De-identified” means processed to remove the Pet Owner’s name, the patient’s name, and information that reasonably identifies the Client or permits the recipient to link the information to a particular Pet Owner, patient, or Client.
“Molecular Data” means all data generated in performing the Services, including raw data, intermediate files, variant calls, quality-control metrics, and derived or De-identified data. Molecular Data does not include the Report.
“Pet Owner” means the owner or lawful custodian of the animal patient.
“Report” means the final report issued by VetOmics under Section 3.2.
“Specimen” means biological material submitted to VetOmics, including but not limited to FFPE tissue, FNA material, fresh or frozen tissue, effusion, blood, and bone marrow, and any nucleic acid or other material derived from any of them.
“Submitted Data” means clinical, demographic, and other information supplied with a Specimen or order.

2. Scope and Acceptance

2.1 Standard Orders. This Agreement applies to all Services ordered through VetOmics’ standard ordering process.

2.2 Separate Engagements. Research collaborations, product-development projects, and other nonstandard engagements require a separate written agreement signed by VetOmics.

2.3 Updates. VetOmics may amend this Agreement by posting an updated version on its website. An amendment applies only to Specimens received after the revised effective date. Submission of a Specimen after that date constitutes acceptance of the amended Agreement.

3. Services and Deliverables

3.1 Services. The Services may include nucleic acid extraction, sequencing, bioinformatic analysis, and interpretation to identify genomic alterations potentially relevant to diagnosis, prognosis, predisposition, or treatment.

3.2 Sole Deliverable. The sole deliverable is the Report, which summarizes the findings VetOmics selects for reporting and may include interpretation and potential therapeutic or dosing considerations. VetOmics will deliver the Report electronically to the Client-designated contact.

3.3 No Molecular Data Deliverable. VetOmics does not provide, and no Client, Pet Owner, or third party is entitled to receive, Molecular Data, including raw, intermediate, failed-run, or unreported data. No privacy, records-access, or medical-records request creates a right to Molecular Data.

3.4 Research Access. VetOmics may permit access to Molecular Data only under a separate written agreement and in its sole discretion.

3.5 Reporting Discretion. VetOmics determines the findings and information included in each Report.

3.6 Turnaround Time. Any published or communicated turnaround time is an estimate measured from receipt of an acceptable Specimen and is not guaranteed.

3.7 Reanalysis and Amendments. VetOmics has no duty to reanalyze a Specimen or update a Report after issuance. VetOmics may issue an amended Report to correct an identified error; the amended Report supersedes the prior Report. The Client must notify VetOmics of a suspected error within thirty (30) days after issuance.

3.8 Case Communications. VetOmics provides case-specific support through the ordering Client or another licensed veterinary professional involved in the patient’s care. VetOmics may decline direct case-specific communications or requests from a Pet Owner or other third party and may require that they be submitted through a licensed veterinary professional.

4. Client Obligations

4.1 Specimen Handling. The Client is responsible for collecting, packaging, labeling, and shipping each Specimen in accordance with VetOmics’ instructions and applicable law. The Client bears the risk of loss or damage until the Specimen is received at VetOmics’ designated laboratory and is responsible for Specimen quality.

4.2 Submitted Data. The Client is responsible for the accuracy, completeness, and lawful submission of all Submitted Data.

4.3 Pet Owner Authorization. The Client shall obtain and retain all legally required Pet Owner consents and authorizations, including authorization for: (a) submission and testing of the Specimen; (b) transfer of the Specimen and Submitted Data to VetOmics and its service providers; (c) transfer of ownership of the Specimen to VetOmics; and (d) VetOmics’ ownership and use of Molecular Data and Submitted Data as provided in Section 6. VetOmics has no contractual relationship with a Pet Owner.

4.4 Professional Use. Services must be ordered, and Reports used, by a licensed veterinary professional who has a valid professional relationship with the patient.

4.5 Unrequested Personal Information. VetOmics requests only the Pet Owner’s name for patient identification. The Client is responsible for personal information submitted beyond what VetOmics requests. VetOmics has no duty to identify, redact, return, or preserve such information and may delete it or any document containing it.

4.6 International Clients. Services are performed in the United States. A Client outside the United States is solely responsible for compliance with applicable import, export, privacy, data-transfer, sanctions, consent, and shipping requirements. The Client is responsible for any Specimen refused, delayed, or detained because of incomplete or inaccurate documentation. The Client represents that neither it nor any person that owns or controls it is located in a country or region subject to comprehensive U.S. sanctions or is identified on a U.S. restricted-party list.

5. Clinical Use and Disclaimers

5.1 Decision Support Only. A Report is decision-support information for qualified veterinary professionals. It does not replace professional judgment and must not be the sole basis for diagnosis, treatment, dosing, or patient management.

5.2 Therapeutic Information. A potentially relevant therapy or dosing consideration does not guarantee approval, availability, safety, efficacy, response, clinical benefit, or improved outcome. Information may be extrapolated from human or other-species evidence. All clinical decisions remain solely with the attending veterinarian.

The genomic-based treatments outlined in a Report, if applicable, are prioritized according to the current understanding of variant pathogenicity, evidence strength, availability of drugs through veterinary compounding pharmacies, and drug safety and toxicity profiles in animals. The recommendation of any therapy does not guarantee a treatment response or improved outcome for the individual patient. The decision to treat the patient based on a Report, and the regimen used, is at the discretion of the treating veterinarian. VetOmics disclaims any liability for diagnostic, therapeutic, or patient management decisions made based on the information contained in a Report.

5.3 Assay Limitations. Genomic testing may not detect every relevant alteration. Results may be affected by tumor content, Specimen quality, assay limitations, and available reference resources. An unreported finding is not necessarily absent.

5.4 No Veterinary Practice. VetOmics does not diagnose, prescribe, treat, or establish a veterinarian-client-patient relationship with any Pet Owner.

6. Ownership and Permitted Use

6.1 Specimens. To the extent permitted by law, ownership of each Specimen and all material derived from it transfers to VetOmics upon receipt. VetOmics may retain, use, consume, or dispose of the Specimen and has no duty to return it.

6.2 Molecular Data. VetOmics exclusively owns Molecular Data and all associated intellectual-property, database, and trade-secret rights. The Client assigns to VetOmics any right, title, or interest the Client may have in Molecular Data and waives any claim to access, copy, delete, direct, or control Molecular Data.

6.3 Submitted Data License. The Client grants VetOmics a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, retain, analyze, and create derivative works from Submitted Data for performance of the Services, quality control, service and assay development, research, research collaborations, and any other purpose permitted under Section 6.4, subject to applicable law.

6.4 Use and Disclosure. VetOmics may use, disclose, license, and commercialize Molecular Data and Submitted Data for any purpose, without restriction or compensation to the Client. Disclosures to third parties other than VetOmics’ service providers are made in De-identified form, except in a transaction under Section 12.4 or as required by law.

6.5 Report License. VetOmics grants the Client a limited, nonexclusive, nontransferable, and revocable license to use, copy, retain, and share the Report solely for the diagnosis, treatment, and ongoing care of the patient, including inclusion in the patient’s medical record and sharing with the Pet Owner and veterinary professionals directly involved in the patient’s care. Except as expressly permitted in this Agreement, the Report may not be reproduced, distributed, published, sublicensed, commercialized, or otherwise used for any commercial purpose. VetOmics retains all right, title, and interest in and to the Report, including its format, content, interpretation, analyses, and all associated intellectual property rights.

6.6 VetOmics Technology. VetOmics retains all rights in its assays, pipelines, software, algorithms, databases, knowledge bases, methods, processes, and other technology.

6.7 Prohibited Uses. Without VetOmics’ prior written consent, the Client shall not, and shall not permit any third party to:

(a) use a Report or any portion or derivative of it to train, fine-tune, test, evaluate, benchmark, or develop an artificial-intelligence or machine-learning model, dataset, or system;
(b) upload a Report to a third-party artificial-intelligence service, except a tool used solely for the patient’s care that does not retain the content or use it to train or improve any model;
(c) sell, license, commercialize, redistribute for a fee, or incorporate any Report, or any portion, summary, annotation, reinterpretation, or derivative thereof, into a commercial product or service;
(d) charge a fee specifically for the reproduction, republication, reformatting, summarization, annotation, reinterpretation, or redistribution of a Report or VetOmics-generated analysis;
(e) use the Services or a Report to reverse engineer VetOmics’ methods or develop a competing product or service; or
(f) remove or alter a proprietary notice on a Report.

VetOmics reserves all text-and-data-mining rights and may suspend or terminate Services for a breach of this Section.

6.8 Third-Party Development and Commercial Programs. Unless authorized by a separate written agreement signed by VetOmics, no Client, Pet Owner, or third party may use, disclose, submit, or rely on a Report, Molecular Data, or VetOmics-generated analysis to support the research, design, development, validation, manufacture, regulatory submission, marketing, commercialization, or clinical use of a vaccine, drug, diagnostic, device, or other product or service. The third party must independently generate, validate, and interpret any information required for those activities. VetOmics does not participate in, endorse, or assume responsibility for any third-party product, program, decision, claim, submission, or outcome. This Section does not restrict use of a Report by veterinary professionals for the care of the individual patient as permitted under Section 6.5.

7. Fees, Payment, and Cancellation

7.1 Fees. Fees are those stated on the applicable website, requisition form, quotation, or written agreement at the time of order and are payable in U.S. dollars. The Client is responsible for shipping, customs duties, bank and transfer fees, taxes, and similar charges.

7.2 Payment. Invoices are due within thirty (30) days of the invoice date unless VetOmics agrees otherwise in writing. VetOmics may require payment in advance from any Client, including new Clients, Clients outside the United States, or Clients with overdue balances. Overdue amounts accrue interest at the lesser of 1.5% per month or the maximum lawful rate, and VetOmics may withhold Reports and suspend Services while any amount is overdue. The Client shall reimburse reasonable collection costs, including attorneys’ fees.

7.3 Refunds and Failed Tests. Fees are nonrefundable once test begins. If testing cannot be completed because of Specimen quality or a processing failure, VetOmics may, in its discretion, request a replacement Specimen or issue a partial refund. VetOmics will not release Molecular Data from an incomplete test.

7.4 Cancellation. An order may be cancelled without charge before VetOmics receives the Specimen. After receipt, the full fee applies unless VetOmics waives it in writing.

8. Confidentiality

Each party shall use reasonable care to protect the other party’s nonpublic confidential information and shall use it only to perform or receive the Services. These obligations do not apply to information that the receiving party can demonstrate: (a) is publicly available without breach; (b) was lawfully known without restriction before disclosure; (c) was independently developed without use of the disclosing party’s information; or (d) was lawfully received from a third party without confidentiality duty. A party may disclose information to the extent required by law after providing notice when legally permitted. These obligations survive indefinitely. This Section does not limit VetOmics’ rights under Section 6.

9. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND REPORTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” VETOMICS DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF ACCURACY, COMPLETENESS, CLINICAL UTILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TIMELINESS. VETOMICS DOES NOT WARRANT THAT A SPECIMEN WILL PRODUCE A RESULT, THAT ANY ALTERATION WILL BE DETECTED, OR THAT ANY THERAPY WILL BE SAFE OR EFFECTIVE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VETOMICS AND ITS PERSONNEL, AFFILIATES, AND SUBCONTRACTORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF DATA, REVENUE, PROFITS, USE, OR GOODWILL, ARISING OUT OF OR RELATING TO THIS AGREEMENT, THE SERVICES, A SPECIMEN, MOLECULAR DATA, OR A REPORT, REGARDLESS OF THE THEORY OF LIABILITY. TO THE EXTENT LIABILITY CANNOT BE EXCLUDED, THE AGGREGATE LIABILITY OF VETOMICS AND ITS PERSONNEL, AFFILIATES, AND SUBCONTRACTORS WILL NOT EXCEED THE FEES PAID FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM. NOTHING IN THIS AGREEMENT EXCLUDES LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

11. Indemnification

To the extent permitted by law, the Client shall defend, indemnify, and hold harmless VetOmics and its personnel, affiliates, and subcontractors from claims, losses, liabilities, damages, costs, and expenses, including reasonable attorneys’ fees, arising from or relating to: (a) the Client’s breach of this Agreement; (b) failure to obtain required Pet Owner consent or authorization; (c) a claim by a Pet Owner or third party concerning a Specimen or Submitted Data; (d) the Client’s clinical decision or use, disclosure, or misuse of a Report; (e) the Client’s negligence or willful misconduct; or (f) personal information submitted beyond what VetOmics requests under Section 4.5. This obligation applies even where a claim arises in part from VetOmics’ negligence. This obligation does not apply to the extent a final adjudication determines that the claim resulted solely from VetOmics’ gross negligence or willful misconduct.

12. General

12.1 Subcontractors. VetOmics may use subcontractors, including sequencing, cloud-hosting, data-processing, payment, and logistics providers, and may provide them Specimens or information as reasonably necessary to perform the Services, subject to appropriate contractual safeguards.

12.2 Governing Law; Arbitration. This Agreement is governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Any dispute arising from or relating to this Agreement or the Services shall be resolved by confidential, binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, in Pennsylvania, in English, and solely on an individual basis. Class, collective, consolidated, and representative proceedings are waived. Either party may seek temporary or injunctive relief in a court of competent jurisdiction to protect confidential information or intellectual-property rights. Each party waives trial by jury in any court proceeding permitted by this Section. Any claim against VetOmics must be filed within one (1) year after the claim accrues, unless a shorter or longer period is required by law.

12.3 No Third-Party Beneficiaries. This Agreement benefits only VetOmics and the Client. No Pet Owner or other third party has any right or remedy under this Agreement.

12.4 Assignment. The Client may not assign this Agreement without VetOmics’ prior written consent. VetOmics may assign this Agreement, including its rights in Specimens and data, in connection with a merger, reorganization, financing, sale of assets, or sale of its business.

12.5 Force Majeure. Neither party is liable for delay or failure caused by circumstances beyond its reasonable control, except that this Section does not excuse payment obligations for Services performed.

12.6 Entire Agreement; Order of Precedence. This Agreement, the applicable requisition form, and any separate written agreement signed by VetOmics constitute the entire agreement concerning the Services and supersede prior or contemporaneous discussions, understandings, representations, and agreements relating to the same subject matter. A Client purchase order or other unilateral term shall have no force and shall not modify this Agreement. In the event of a conflict, a separate written agreement signed by VetOmics expressly governing the applicable Services shall control, followed by this Agreement.

12.7 Severability; Waiver. If a provision is unenforceable, it shall be modified only to the minimum extent necessary, and the remaining provisions remain effective. A waiver must be in writing and applies only to the specific instance stated.

12.8 Language. The English version controls over any translation.

13. Contact

VetOmics, LLC
CustomerCare@VetomicsAnimalHealth.com

VetOmics Privacy Policy

Effective Date: October 15, 2026

VetOmics, LLC (“VetOmics,” “we,” “us,” or “our”) provides veterinary “omics” testing services to veterinary professionals. This Privacy Policy explains the categories of information we collect, how we use and disclose that information, and the choices available to Clients. Capitalized terms have the meanings assigned in the VetOmics Terms and Conditions. If this Privacy Policy conflicts with the Terms and Conditions concerning a Specimen, Submitted Data, Molecular Data, or Report, the Terms and Conditions control.

1. Scope and Clients

VetOmics’ Clients are veterinarians, veterinary practices, hospitals, laboratories, and institutions. The submitting Client is responsible for obtaining Pet Owner consent, providing Reports to Pet Owners, and responding to Pet Owner requests concerning the patient or medical record. VetOmics may direct a Pet Owner’s request to the submitting Client.

2. Information We Collect

Client information, including names, professional or practice affiliation, contact information, credentials, account information, and billing details.
Patient information submitted by the Client, including the animal patient’s name, species, breed, sex, age, clinical history, and diagnostic results.
The Pet Owner’s name, used for patient identification. VetOmics does not request the Pet Owner’s address, telephone number, email address, or payment information.
Clinical records and other documents attached to an order.
Molecular Data generated from a Specimen.
Website and device information, including IP address, browser and device type, usage activity, and information collected through cookies or similar technologies.

3. How We Use Information

VetOmics uses information to:

Perform the Services, assess Specimen quality, and issue Reports to the ordering Client.
Administer accounts, process payments, provide support, and communicate with Clients.
Maintain, validate, develop, and improve assays, pipelines, quality systems, and services.
Conduct research and research collaborations in accordance with the Terms and Conditions.
Protect the security and integrity of systems, investigate misuse, enforce agreements, and comply with legal obligations.

4. How We Disclose Information

VetOmics does not sell or rent personal information. VetOmics may disclose personal information:

To the ordering Client and to veterinary professionals authorized by the Client or involved in the patient’s care.
To service providers that support our operations, including sequencing, laboratory, cloud hosting, data processing, payment processing, communications, and shipping providers.
As required by law, legal process, or governmental request, or when VetOmics believes disclosure is necessary to protect its rights, safety, security, or property.
In connection with a merger, reorganization, financing, or sale of all or part of VetOmics’ business or assets.

De-identified information, including Molecular Data from which personal information has been removed, is not personal information. VetOmics owns it and may use, disclose, license, and commercialize it for any purpose, as described in the Terms and Conditions.

5. Security

VetOmics uses reasonable administrative, technical, and physical safeguards designed to protect information, including access controls and secure storage. No security measure can guarantee absolute security. VetOmics will provide notice of a security incident when required by applicable law.

6. Retention

VetOmics retains Client and patient information for as long as reasonably necessary to provide Services, administer its business, enforce agreements, and meet legal, regulatory, scientific, and quality requirements. Molecular Data may be retained indefinitely. Specimens are handled as described in the Terms and Conditions.

7. Requests and Access

A Client may contact VetOmics to request access to or correction of its account, contact, and billing information. Requests concerning a patient, Pet Owner, medical record, or Report should be directed to the submitting Client.

Nothing in this Privacy Policy grants any Client, Pet Owner, or third party a right to access, obtain, copy, transfer, delete, direct the use of, or otherwise control any Specimen or Molecular Data.

VetOmics may deny or limit a request when permitted or required by law or contract.

8. International Processing

VetOmics performs Services in the United States and may process information in the United States or other jurisdictions where its service providers operate. A Client outside the United States is responsible for ensuring that its transfer of Specimens and information to VetOmics complies with applicable law, including consent and cross-border data-transfer requirements. The only standard testing deliverable returned to the Client is the Report.

9. Changes to This Policy

VetOmics may update this Privacy Policy by posting a revised version with a new effective date. The revised Policy applies as stated in the posted version.

10. Contact

VetOmics, LLC
CustomerCare@VetomicsAnimalHealth.com